Tag: tourism

Heritage, Image and Branding…

Originally posted on Lost in Tourism:
So the first week of the Spring semester has come and gone.  We have skimmed the upper ice berg of the definition of tourism, and now diving below the waterline to see all the complexity associated with that…

Tourism and Crisis Management

BBC Report on Turkey Attack

The Turkey Bombings this past weekend demonstrated the worst of our society.  In my lodging class this week, we are weaving the elements of communication, security, and safety.  We are examining the effects of current events such as the Boston Marathon Bombings, 9/11, and other crises…

What does 2020 look like…for tourism industry

Moment of Truth

Sometimes I wonder at the evolution of tourism industry.  What it will look like in 2020, 2050.  I can noodle around Google, and garner snippets of trends, and ideas, but that is just the tangible that will change.  Back in 2000, 2020 seemed like…

Welcome to the new school year…

Well another school year has started, and I always love meeting the new students and spying the upper class persons roaming around the halls.  I had a great summer, working, and spending time with family.  I hope my student’s summers were just as special. So to…

Read…read…read…read…

Professor Dimitrios Buhalis

Key to understanding the industry, and all that is happening is to search out and read as much as you can.  Find the authors of your book.  Find the authors mentioned in their references.  Look for trade publications.  Bookmark web pages.  Research your interests….

Looking inward, looking outward…Cultural Intelligence

As students and professional in tourism and hospitality, in every facet of our industry, we will be able to interact with a host of people from all parts of the world.  As I stipulate in class, we must remember that anyone can walk through…

What does Service mean in Hospitality?

So I have been noodling around YouTube, Google and other materials to find out more about service.  There are a host of resources out there, both factual, and opinionated.  So I went to the source for an example of exemplary service.  There is perhaps…

My Day at the Career Conference…

Career Conference at UW-Stout

Sara Maly attended the career conference, and posed a few questions to the company representatives.  Read about it here.

Empowering your employees…

Empower your employees, don't rule over them

Richard Branson’s recent blog post on Empowering your employees, don’t rule over them is an interesting read.  I agree, we need to treat employees like responsible adults, but one question remains:  Are employees mature enough to understand their responsibility to that policy and the company?…