Tag: service

More on defining Organizational Culture…(PPC and more)

Core Values

We have a host of authors within our book by Kersten and La Venture  1 that exposes the various definitions of organizational culture. There is a theme that emerges based on shared core values, beliefs, and principles.  This hints at behavior and how that…

Daily Prompt: Promises in tourism

Banquet Staff at JW Marriott, Minneapolis, Mall of America

When I begin classes, I have to revisit the tourism business environment.  I explain that the drivers of that system are information, money and promises.  Promises are paramount in meeting the expectations and wants of the consumer. A destination’s marketing organization as well as…

What does Service mean in Hospitality?

So I have been noodling around YouTube, Google and other materials to find out more about service.  There are a host of resources out there, both factual, and opinionated.  So I went to the source for an example of exemplary service.  There is perhaps…

This history of tourism…

Then and Now

Tourism and hospitality, travel has been around since man has emerged from the ethos and could walk on two legs.  We traveled for the basic necessities to survive in those early days, scavengers for food, fuel and shelter, companionship.   Those basic needs (physiological…