Tag: quality of service

On the road again…

Jackson, Crocker and Bud the dog, in their 1903 Winton

On the road again…#tourism #tourismeducation #journey #historyoftourism

What does 2020 look like…for tourism industry

Moment of Truth

Sometimes I wonder at the evolution of tourism industry.  What it will look like in 2020, 2050.  I can noodle around Google, and garner snippets of trends, and ideas, but that is just the tangible that will change.  Back in 2000, 2020 seemed like…

Welcome to the new school year…

Well another school year has started, and I always love meeting the new students and spying the upper class persons roaming around the halls.  I had a great summer, working, and spending time with family.  I hope my student’s summers were just as special. So to…

Looking inward, looking outward…Cultural Intelligence

As students and professional in tourism and hospitality, in every facet of our industry, we will be able to interact with a host of people from all parts of the world.  As I stipulate in class, we must remember that anyone can walk through…

Empowering your employees…

Empower your employees, don't rule over them

Richard Branson’s recent blog post on Empowering your employees, don’t rule over them is an interesting read.  I agree, we need to treat employees like responsible adults, but one question remains:  Are employees mature enough to understand their responsibility to that policy and the company?…