The different scope of attractions

The different scope of attractions

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Is an event an attraction?  Is something like the Edinburgh Military Tattoo an attraction?  Are the Olympics?  The varying scopes of attractions.

Attractions can be the prime motivation for travel to a destination.  They can be a secondary reason for travel or as a stopover.  How many have navigated Route 66 in the US, only to stop over and visit some of the many curiosities along the way.

Time is relative.  It can span a good amount or very little.  The reasons for any visitation depends on the individual or market segment.

Who owns the attraction?  Who is the governing body that manages the attraction?  This may dictate prices or fees for entry.  What is on offer or not?  Will it be profitable or non-profit.

PICT1876Attractions can be classified as having various degrees of permanency.  Are they a permanent fixture in the landscape? Or is it just a building, that the exhibits are the attraction and can be moved from one place to another.

The Olympics and the Military Tattoo have a short duration, and can be moved from one place to another.  They are events.  Though there is some permanency by fixing it within Edinburgh.  The concept of Military Tattoo can exist in other cities, but there is only one Edinburgh (Scotland) Military Tattoo.

34E13A3A-71E5-4822-9C27-893069022A78But an attraction such as the National Football Hall of Fame has both fixed and movable permanency.  The exhibits are the attraction and can be moved if they outgrow their current housing.  The building, though a wonderful piece of architecture, is permanent, but can be repurposed if necessary.

So, attractions can be classified by the various degrees or scopes. I have just touched on a few here, and yes, they can be a matrix of complexity.

Complexity in that they can have scopes of permanency, cultural, and type of facilities.  That leads into the discussion of how do we measure success.  A question for another day.

Everything in life is negotiable…

Everything in life is negotiable…

Everything in life is negotiable…

Not necessarily.

Negotiation or the act of negotiation is an art form.  Some would argue that life is nothing but black and white.  I would then ask that person, when was the last time you noticed the range of colors around you.

Colorful pens
I love my pens

Spring break is upon us, and the week will be spending time catching up and reading several new books on event management that just crossed my desk, trying to organize the event management curriculum.  After break, we start in on the financial side of international meeting planning and then, negotiation.

Negotiation starts with research.  You need to know the person, the company, or the destination that you are dealing with.  You can’t go blindly into the negotiation room without understanding all the nuances and laws.  You can’t design an event without knowing all of the stakeholders and their needs, their wants.  Or you need to have the right team behind you to accomplish the goal.

Know yourself and your limitations.  You can’t be an expert at everything.

Construct an extensive profile of your stakeholders, the country in which you will operate in order to ask the right questions.

Do not think that what you did in your home country in terms of negotiation will work in other countries.  Keep an open mind, and do your research into the cultural norms of your host country.

Test those people you hire to aid you in the process.  Don’t blindly trust any liaison and think that they are the right person for the job.  Do background checks.  Ask for past clients to gain testimonials.

Especially overseas.  The legal maze is just as complicated, if not more so than at home.  Again, know thy self and your limitations.

So I am considering bringing ethics into the debate as well as cultural intelligence.

There are ten ethical considerations in hospitality/tourism managers (from Jaszay and Dunk (2006) Ethical Decision Making in the Hospitality Industry, p2-3):

  1. Honesty:  Hospitality managers are honest and truthful.  They do not mislead or deceive others by misrepresentations.
  2. Integrity:  Hospitality managers demonstrate the courage of their convictions by doing what they know is right even when there is pressure to do otherwise
  3. Trustworthiness:  Hospitality managers are trustworthy and candid in applying information and in correcting misapprehensions of fact.  They do not create justifications for escaping their promises and commitments.
  4. Loyalty:  Hospitality managers demonstrate loyalty to their companies in devotion to duty, and loyalty to colleagues by friendship in adversity.  They avoid conflicts of interest; don not use or disclose confidential information; and should they accept other employment they respect the proprietary information of their former employer.
  5. Fairness:  Hospitality managers are fair and equitable in all dealings; they do not arbitrarily abuse power; nor take undue advantage of another’s mistakes or difficulties.  They treat all individuals with equality, with tolerance and acceptance of diversity, and with an open mind.
  6. Concern and respect for others: Hospit­ality managers are concerned, respec­tful, compas­sio­nate, and kind. They are sensitive to the personal concerns of their colleagues and live the Golden Rule. They respect the rights and interests of all those who have a stake in their decisions.
  7. Commitment to Excellence: Hospit­ality managers pursue excellence in performing their duties and are willing to put more into their job than they can get out of it.
  8. Leadership: Hospit­ality managers are conscious of the respon­sib­ility and opport­unities of their position of leader­ship. They realize that the best way to instill ethical principles and ethical awareness in their organi­zations is by example. They walk their talk!
  9. Reputation and Morale: Hospit­ality managers seek to protect and build the company’s reputation and the morale of its employees by engaging in conduct that builds respect. They also take whatever actions are necessary to correct or prevent inappr­opriate conduct of others.
  10. Accountability:  Hospit­ality managers are personally accoun­table for the
    ethical quality of their decisions, as well as those of their subord­inates.

The question is how these 10 principles can be a launching pad for successful negotiations.  Students need a foundation on which to start.  Therefore, they will need an extensive understanding of their own self, and where they stand within these boundaries to effectively work with others.  If there is commitment to these principles, then those students can progress successfully through the negotiation process.

Our department has designed five core values that complement and mirror these ten principles (Dictionary.com)

  • Respect:  a feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements.
  • Diversity: the state of having people who are different races or who have different cultures in a group or organization
  • Servant Leadership: Caring for people
  • Integrity:  the quality of being honest and having strong moral principles; moral uprightness
  • Innovate: the act or process of introducing new ideas, devices, or methods

The last innovate extends those initial principles.  That we must go further and farther in our efforts to understand.  To gain a greater awareness about the whole process, and not just one aspect, one point.  To gain a greater awareness of the world in which we operate in.  You can’t develop a plan of action; be aware of potential problems without opening yourself up to learn, to broaden current skill set.  To ask the right questions.  Don’t make assumptions, especially when working in an international arena.  You’ll fall short.

Excellent article on 6 Steps to a Successful International Meeting

 

Read…read…read…read…

Read…read…read…read…

Key to understanding the industry, and all that is happening is to search out and read as much as you can.  Find the authors of your book.  Find the authors mentioned in their references.  Look for trade publications.  Bookmark web pages.  Research your interests.  Because I will tell you, prospective interviewers might just ask you questions concerning the industry and these people.

Many of you are interested event planning.  Here is a brand new article by one of the authors I follow…

Professor Buhalis is one of, if not the leader in eTourism research.  His latest is on event planning.  

Professor Dimitrios Buhalis
Professor Dimitrios Buhalis