Too big for your britches…

Too big for your britches…

Some companies are complex, highly diverse workplaces with a lot of people to manage.  A host of different departments to oversea a multitude of tasks.  You can't negate the fact that companies and their departments, their divisions have territorial tendencies. Cue Elf:  Buddy (Will Ferrell) in mail room. That scene from Elf and others, hint [...]

More to attractions than meets the eye…

More to attractions than meets the eye…

Attractions have a lot of complicated parts, both intangible and tangible. They have a wider impact that many realize.  A whole mess of questions in a complicated world. Attractions evolve from the three environments:  socio-cultural, economic, and physical (natural and man-made).  They take many forms and trying to define them can be a delicate journey.  [...]

Defining People Process Culture ~ Organizational Culture.

Defining People Process Culture ~ Organizational Culture.

Perhaps, our discussion on PPC should begin with trying to define the concept of organizational culture. Heck, we could use this for all of my classes as well, because inherent within each course should be an understanding of organizations, culture, leadership and so forth. After reading and researching about PPC in preparation for my interview [...]

People Process Culture (PPC): What it is and why study…

People Process Culture (PPC): What it is and why study…

So, this year I've taken on the duties of the People Process Culture Endowed Chair here at Stout.  I am looking forward to delivering on previous contributions to organizational behavior as well as some aspects that are pertinent in today's global society.  Basically, developing the 'service heart' concept.  So, what is PPC and why study [...]

Revisiting Value Chain…

Revisiting Value Chain…

Understanding tourism goods and services can be deceiving. We can articulate that they have a tangible and intangible divergence. It is when we get into that thinking on higher and complex terms that it becomes blurred, complex and competitive. One can argue that a tourism's tangible products cannot be consumed until the prospective tourist evaluates [...]

Daily Prompt: Promises in tourism

Daily Prompt: Promises in tourism

When I begin classes, I have to revisit the tourism business environment.  I explain that the drivers of that system are information, money and promises.  Promises are paramount in meeting the expectations and wants of the consumer. A destination's marketing organization as well as individuals within the infrastructure, can paint this rosy picture, and beautifully [...]