Category: value

Too big for your britches…

Empower your employees, don't rule over them

Some companies are complex, highly diverse workplaces with a lot of people to manage.  A host of different departments to oversea a multitude of tasks.  You can’t negate the fact that companies and their departments, their divisions have territorial tendencies. Cue Elf:  Buddy (Will…

More to attractions than meets the eye…

Mom at Atlantic City

Attractions have a lot of complicated parts, both intangible and tangible. They have a wider impact that many realize.  A whole mess of questions in a complicated world. Attractions evolve from the three environments:  socio-cultural, economic, and physical (natural and man-made).  They take many…

Defining People Process Culture ~ Organizational Culture.

Perhaps, our discussion on PPC should begin with trying to define the concept of organizational culture. Heck, we could use this for all of my classes as well, because inherent within each course should be an understanding of organizations, culture, leadership and so forth….

People Process Culture (PPC): What it is and why study…

So, this year I’ve taken on the duties of the People Process Culture Endowed Chair here at Stout.  I am looking forward to delivering on previous contributions to organizational behavior as well as some aspects that are pertinent in today’s global society.  Basically, developing…

Revisiting Value Chain…

Understanding tourism goods and services can be deceiving. We can articulate that they have a tangible and intangible divergence. It is when we get into that thinking on higher and complex terms that it becomes blurred, complex and competitive. One can argue that a…

Revisiting Value…

Value is that odd little derivative that we really can’t pin down adequately enough. We can skim right close to the edge, but never acquire the true depth. Value is odd that way.

Daily Prompt: Promises in tourism

Banquet Staff at JW Marriott, Minneapolis, Mall of America

When I begin classes, I have to revisit the tourism business environment.  I explain that the drivers of that system are information, money and promises.  Promises are paramount in meeting the expectations and wants of the consumer. A destination’s marketing organization as well as…

Guest Cycle in Tourism…

Guest Cycle in Tourism

If any of you have visited here before, there are several post devoted to the guest cycle. Most of these post have to deal with a hotel or lodging environment, but I wanted to devote some time to what it means in tourism. In…

Tourism and geography: Understanding the Landscape

Powerpoint Presentation Scotland's Landscape: The Making of Scottish Tourism

Last year I was granted the privilege of speaking in a geography class on my favorite subject, Scotland and its’ landscape.  I wanted to talk about the making of the tourism landscape, and I knew some of my own students would be in the class….