Visited Mall of America this weekend to shop and to see the new JW Marriott hotel attached to the Mall of America. Awesome property, and employees so welcoming. The design of the front desk caught my eye because I have been saying for years that eventually we will be getting rid of the front desk as we know it, especially with the advanced application of technology. We are tethered to our gadgets, but this Marriott is an example of how to integrate technology, function and design with luxury and style. Other hotels are doing the same, notably Hyatt and Hyatt Place. I’m looking forward to see what the concept will eventually manifest into.
This past Monday’s tragic events at the Boston Marathon is a teachable moment for a host of classes. I covered crisis management in my lodging class just last week. I show the video Hotel Ground Zero, handout a case study on the recovery of the tourism and hospitality industry in Washington, DC that was conducted by Georgetown University, after 9/11 and then, incorporate one aspect in their final assignment. This assignment is constructing a job description and inserting five strategies that individual will be responsible in case of an emergency.
I wish I could do more in the limited time. I have less than a week to educate the students to this important topic as I could spend a whole semester or more on the dynamic nature. Since Tuesday morning was the first moment after the attack and we were discussing Event Planning, I was able to incorporate it into my Introduction class. I showed the video again and then some video about the events. Today, we discussed about event planning, the role and responsibility of event planners–typical intro information and then got intricate with the events happening around us. My biggest question to them was how will our industry change now? How will this niche of the industry change? How will event planners have to change to accommodate this incident. Needless to say, we had a great discussion.
So the mind map is in its initial form from our discussion. Now to do a bit of research…
Interesting article on pricing, social media and the marketing of hotel rooms