Category: Crisis Management

Can you plan for every contingency in event planning?

Can you plan for every contingency in event planning?  Yes, and no.  Last week, I gave out most if not all of the information to my groups in HT 351 for their scenarios.  They should now have all the information they need to complete…

Tourism and Crisis Management

BBC Report on Turkey Attack

The Turkey Bombings this past weekend demonstrated the worst of our society.  In my lodging class this week, we are weaving the elements of communication, security, and safety.  We are examining the effects of current events such as the Boston Marathon Bombings, 9/11, and other crises…

Crisis Management and Boston

Crisis Management

This past Monday’s tragic events at the Boston Marathon is a teachable moment for a host of classes. I covered crisis management in my lodging class just last week. I show the video Hotel Ground Zero, handout a case study on the recovery of the…

Observations on Applebee’s.

A snippet of a bigger picture

Well, I guess I am weighing in on the Applebee’s fiasco.  I teach Hospitality Ethics and this is making for a great case study from various points of view. First, if you haven’t read the article or the complete story, you need to do…

Hurricane Sandy and the clean up

It will be interesting to see how the hospitality and tourism industry rebounds from Hurricane Sandy. The infrastructure of this country was already taxed and decaying from lack of refurbishment. Atlantic City already suffering from last year’s Hurricane Irene and diminishing casino revenues due…