Attractions have a lot of complicated parts, both intangible and tangible. They have a wider impact that many realize. A whole mess of questions in a complicated world. Attractions evolve from the three environments: socio-cultural, economic, and physical (natural and man-made). They take many…
Category: business, Business Environment, carrying capacity, definition, economic, environments, exchange, history, landscape, man-made, motivation, motivators, natural landscape, place, products, resources, service, services, sociocultural, stakeholders, stewardship, tourism, Tourism, tourism education, Tourism Goods, tourism life cycle, Tourism Services, travel, value, value, value chainTags: attractions, definitions, forms of travel, management, motivations, movement, multiplier effect, tourism clusters, tourism education
We have a host of authors within our book by Kersten and La Venture 1 that exposes the various definitions of organizational culture. There is a theme that emerges based on shared core values, beliefs, and principles. This hints at behavior and how that…
Category: acculturation, business, Business Environment, code of ethics, core functions, core values, Cultural Intelligence, definition, economic, empowerment, environments, Ethics, information, innovation, leadership, man-made, management, natural landscape, Organizational Behavior, People Process Culture, PPC, quality of life, sense of identity, sense of self, service execution, sociocultural, tourism education, valueTags: cultural intelligence, culture, diversity, leaderinghip, organizational culture, Peoples Process Chair, service
Perhaps, our discussion on PPC should begin with trying to define the concept of organizational culture. Heck, we could use this for all of my classes as well, because inherent within each course should be an understanding of organizations, culture, leadership and so forth….
I have lived in a host of different cities, states and one country. The depth of knowledge about those locations various with experience. I love to get out and talk to people, and I’ve met some interesting people along the way. I love to…
Category: Business Environment, core functions, economic, environments, information, innovation, landscape, leadership, man-made, management, motivation, motivations, motivators, natural landscape, Organizational Behavior, People Process Culture, place, PPC, promises, resources, sociocultural, Tourism, tourism education, Tourism Goods, Tourism Services, travel, Walt Disney WorldTags: attractions, development of attractions, development of tourism, stakeholders
Everything in life is negotiable… Not necessarily. Negotiation or the act of negotiation is an art form. Some would argue that life is nothing but black and white. I would then ask that person, when was the last time you noticed the range of…
Category: Business Environment, code of ethics, convention meeting planning, core functions, core values, Cultural Intelligence, Ethics, Events, events, International Meeting Planning, leadership, management, meeting planning, NegotiationsTags: Education, events, Ten Ethical Principles for Hospitality Managers, tourism
If any of you have visited here before, there are several post devoted to the guest cycle. Most of these post have to deal with a hotel or lodging environment, but I wanted to devote some time to what it means in tourism. In…
Category: business, Business Environment, core functions, definition, Guest Cycle, management, marketing, Moment of Truth, motivation, motivations, motivators, quality of service, resources, service, terminology, tourism, tourism education, travel, value, valueTags: action-reaction-result loop, defintion, dynamic, guest, mantra, operations, proactive, tourism definition, tourist
Last year I was granted the privilege of speaking in a geography class on my favorite subject, Scotland and its’ landscape. I wanted to talk about the making of the tourism landscape, and I knew some of my own students would be in the class….
Category: Business Environment, definition, information, landscape, management, mutually beneficial partnerships, quality of service, resources, service, technology, tourism, tourism education, travel, value, valueTags: definitions, promises, Scotland, tourism education, tourism industry, tourism system
Visited Mall of America this weekend to shop and to see the new JW Marriott hotel attached to the Mall of America. Awesome property, and employees so welcoming. The design of the front desk caught my eye because I have been saying for years…
Category: conventions, core functions, environments, eTourism, event management, Events, events, hotels, information, innovation, JW Marriott, man-made, management, meeting planning, Minneapolis's JW Marriott Mall of America, quality of service, resources, service, service product, tourism educationTags: JW Marriott Minneapolis, lodging, luxury, Mall of America, technology
The Turkey Bombings this past weekend demonstrated the worst of our society. In my lodging class this week, we are weaving the elements of communication, security, and safety. We are examining the effects of current events such as the Boston Marathon Bombings, 9/11, and other crises…
Greetings and welcome to my site, Lost on the Journey.