Revisiting Value Chain…

Revisiting Value Chain…

Understanding tourism goods and services can be deceiving. We can articulate that they have a tangible and intangible divergence. It is when we get into that thinking on higher and complex terms that it becomes blurred, complex and competitive. One can argue that a tourism's tangible products cannot be consumed until the prospective tourist evaluates [...]

Guest Cycle in Tourism…

Guest Cycle in Tourism…

If any of you have visited here before, there are several post devoted to the guest cycle. Most of these post have to deal with a hotel or lodging environment, but I wanted to devote some time to what it means in tourism. In tourism, the guest cycle is still cyclical in nature, in that [...]

“Heritage is a thoroughly modern concept” *…

“Heritage is a thoroughly modern concept” *…

Heritage is a thoroughly modern concept ~ McCrone, Morris and Kiely (1995, p. 1) As McCrone, Morris and Kiely assert in their seminal work on Scotland - the Brand: The Making of Scottish Heritage (1995), heritage as we know it today is not the same concept of heritage from hundreds of years ago. The depictions [...]

Place Attachment and more…

Place Attachment and more…

Place attachment, sense of place and more #tourism #place #senseofplace #Outlander #definitions

Veterans Day

Veterans Day

Today is Veterans Day (thank you to all that serve, or have served our Country), and another opportunity to dive into different market segments, and motivations for tourism.  Over the last few weeks we have been studying travel motivations, the tourist, and social & economic impacts of tourism.  After we finish social impacts, we are [...]

Empowering your employees…

Empowering your employees…

Richard Branson's recent blog post on Empowering your employees, don't rule over them is an interesting read.  I agree, we need to treat employees like responsible adults, but one question remains:  Are employees mature enough to understand their responsibility to that policy and the company?  Do they understand the ethical and moral obligations that, that entails? [...]

Terminology

Terminology

So, you are embarking on a career in hospitality/tourism, and your worried about terminology.  You are in classes, and your professors are using words that are foreign to you, and you wonder what to do.  Read.  The simplest action you could do is read.  I explained to you on the first day of class that [...]