We’ve come a long way…baby…

We’ve come a long way…baby…

 We've come a long way ...baby.  That is in tourism.  No conversation in tourism can escape the history and development of the industry.  It is one of the oldest industries in the world, and will survive even in the hardest times. If you map out a historic timeline, especially innovations in transport, or the use [...]

Read…read…read…read…

Read…read…read…read…

Key to understanding the industry, and all that is happening is to search out and read as much as you can.  Find the authors of your book.  Find the authors mentioned in their references.  Look for trade publications.  Bookmark web pages.  Research your interests.  Because I will tell you, prospective interviewers might just ask you [...]

Today we talked about tourism motivations…

Today we talked about tourism motivations…

Why do we travel?  Why do we want to get away from it all?  It is different for all of us.  Our motivations are particular to each of us.  The key for the tourism destination, their marketing staff, and those part of the greater value chain, are to develop a message that tugs, and pulls you [...]

What does Service mean in Hospitality?

What does Service mean in Hospitality?

So I have been noodling around YouTube, Google and other materials to find out more about service.  There are a host of resources out there, both factual, and opinionated.  So I went to the source for an example of exemplary service.  There is perhaps one name, that has stood the test of time for consistently [...]

Empowering your employees…

Empowering your employees…

Richard Branson's recent blog post on Empowering your employees, don't rule over them is an interesting read.  I agree, we need to treat employees like responsible adults, but one question remains:  Are employees mature enough to understand their responsibility to that policy and the company?  Do they understand the ethical and moral obligations that, that entails? [...]