Crisis Management and Boston

Crisis Management and Boston

This past Monday's tragic events at the Boston Marathon is a teachable moment for a host of classes. I covered crisis management in my lodging class just last week. I show the video Hotel Ground Zero, handout a case study on the recovery of the tourism and hospitality industry in Washington, DC that was conducted by [...]

Don’t throw the bath water out just yet…

Don’t throw the bath water out just yet…

Signed up for a course in the fall from the free database at Coursera called Creativity, Innovation and Change.  I am a stickler for innovation.  A friend and co-worker commented the other day about my use of mind-mapping that she had never heard of it before I arrived at my current local, job.  I am  not [...]