Memories…

Memories…
Family around the dinner table

I am finding just how important memories are, how important capturing them and digitizing the old vital. Not just for past generations, but also, for myself.  Snippets, minute filaments locked away and remembered with one small image.

Over Christmas break, I returned again to Pennsylvania and snooped around the old homestead.  I knew where Dad kept his slide collection and wanted to try to capture some of those images with my camera.  He has a viewer that I could use until I can get him a scanner for all of them.  I even recorded my parent’s voices.  I really didn’t have to record my mother’s because my sister and I have the uncanny inheritance of sounding just like her.  Many friends and relatives can’t tell us apart at times when we answer the phone.  For that, I am truly thankful.

Visiting Fort Ticonderoga

As time passes, I need the pictures to remember faces, try to recall voices.  Try to recall the vacations, the countless first day of school, and other events through time.  I struggle with reality, wondering if I am remembering the moment as it was or as it is recorded on the photograph.  No, I don’t know if Dad has any video; he is more of a photo guy.  I know others in our family have video, but not too sure how much of our family is recorded.

Why?  Why struggle to weed through all of these documents and media?  Nostalgia sure.  But I realized one day as I was researching my family history, the ranks are thinning.  And as I have said before, time is fleeting.  One day big change will be upon me, and I am trying to find a way to cope.  Trying to find a way to preserve something important.  Perhaps the last vestiges of my life as I know it now.  I need anchors.

I want to find those memories that are locked away deep in my mind if at all possible.  Maybe they aren’t.  Maybe they are gone for good because we just can’t store them up in our gray matter.  Or they are locked away in a hall of fogged mirrors and I need to find the key to waving away the density to reveal them.  I just don’t know.  It is hard to articulate my reasoning.

Life is a vague kaleidoscope of fragments, hinting at order and chaos.

Inspiration…

Inspiration…

There is nothing like a good video to inspire your writing.  Scotland is my second hame.  I lived there for almost seven years, during my PhD studies.  People are clamoring for the novel I am writing with a friend and the other I am writing myself.  So I need to hit Scrivener and get to it.

While I wait…

While I wait…
Faith Popcorn's Brain Reserve
Faith Popcorn’s Brain Reserve

Well, while I wait and prepare for a phone interview this morning, I zipped over to Faith Popcorn’s site, Brain Reserve.  I use Popcorn’s site both in my understanding of current trends and issues, as well as within the classroom.  I am all about the future and like the game of anticipation.  I love examining what is trending, what is going to happen, even predict the future, especially with technology.  But to know how technology is going to change or expound our dynamic world, you need to know what is going on out there; how people are changing.  That means trawling for information, dissecting the mass of words and envisioning, visualizing, what is going on.

Faith is predicting that women are on the cusp of cultural authority.  That they are again, stepping out of the shadows and taking the reins of most decision-making.  Hasn’t that always been the case, but were behind the gossamer veil that is the shoulders of most men.  Women were the silent child, eyes narrowed, always looking for the nuances of the world and stepping forward at critical times.  Now, even more so, we are exerting our voice, in better way than the feminist revolution of the late 60’s and 70’s.  We are exerting our brain power.

I agree and disagree with Faith on certain aspects. I know we are on a precipice of change, and we are exerting a great deal of energy fighting against the tide.  I have been at this precipice since 2003 or earlier, looking over into the differing shades of the abyss, or back at those that are behind me.  Technology has been a major player, a companion beside me.  The medium is prompting questions, making suggestions, and gritting its bytes for us to see potential and make the leap.  The early explorers (visions of the Life Cycle) have already leapt out over the edge and are navigating through the next generation.  Those active involvers that are still immersed in old technologies, are feeling the fingers tickling at their psyche’s to ditched the old and return to that fun first stage; throw caution to the wind and fly.  And those reaching the pinnacle and/or stagnating, afraid of what is coming, need to ask the question, that many do not ask themselves, “What are you afraid of?”

This could harken back to self-identity and self-awareness.  That there are those unwilling to even think about the opportunities and possibilities of the future because of the loss of something innate or even traditional.  But what is tradition?  Maybe the definition of tradition, the authentic needs to change.  Maybe it is not about the people, but about the action?  For instance, I had dinner yesterday with my Greek family.  We had a traditional dish of gravy meat and Greek noodles, called Stifado (I think).   The stew, much like my own mother’s ‘golfer’s stew’, had at its bedrock in wine, cinnamon and the cooking process.  I enjoyed it immensely and made sure I thanked the cook, several times.  At the end of the meal we had a traditional talk as the grandkids, nieces and nephew went on their way to play.  At one point, recipes were compared or I should say finished dishes.  What I am getting at, is this is a traditional dish.  Culture exists in its varied forms, and conveyed in different styles.  A simple recipe card passed down from one family to another is a tradition.  We don’t necessarily have to have the same customs present.  The dish is the tradition.  The act of sitting around that table is a tradition.  We don’t lose our identity with change.  As Darwin, expounds, we adapt, we overcome and we persevere.

If we jump off that precipice that is looming on the horizon, that edge that we are inching closer too, what are we afraid of losing, giving up, or see disappear?  Are we not ourselves, made better?  Are we not captains of that adventure, that journey that can control and not, the internal and external forces that push and pull at us?  We cannot be afraid of change.  We may balk at its first steps, but at one point, we need to turn the light on and throw caution to the wind.

 

Podcast: The Business Environment

Podcast:  The Business Environment

Podcast: The Business Envirnoment

The Business Environment Podcast from B. A. Pudliner on Vimeo.

Podcast of lecture on the Business Environment

is a podcast about the business environment that I made back in 2008 for my classes.  To follow along, download the Powerpoint:  Podcast Powerpoint for business environment .

Transcript for Business Environment Podcast

Reflection…short and long-term thinking.

Reflection…short and long-term thinking.
Tourism Business Environment
Tourism Business Environment, depicting the functions of management and innovation

Sometimes, I feel like I’m constantly in the dental chair.  (Nothing against dentists, but it is not my favorite place to be, even with the sonic cleaning tools.)

It is a challenge to engage the students in strategic thinking, to discuss the overall short and long term impacts on a business as well as the industry.  Monday’s are especially hard; hard for anyone including myself.  You just don’t want to think.  But you have to, you have to be on your game, at point from the moment you wake up.

I created these mind maps to help my students understand constructs that I discuss in class, even in other classes they have outside of hospitality.  I’m trying to understand if these maps even work.  I am a visual thinker and I wonder if my students are?  I pose questions, give them case scenarios from experience, trends, ‘in the news’ to try to stimulate their grey matter. For instance, what will happen if there is the slights fraction of change in percentages, money, information and so forth–what happens to the business?  What will happen to the employees?  What will happen to the company?  What will happen to all the stakeholders?  How will revenues and profits suffer?  They need to make the connections to the various contact points and beyond.  And then return.  Common sense stipulates that for every action, there is a reaction which will lead to a result that will lead to another action.  It’s a continuous cycle of events.  Clichés aside we are never off the merry-go-round.

So I was questioning my diagrams.  Asking myself what am I missing?  Where are the gaps?  I ask the students to examine and offer up possible changes.  That happened in Monday’s ethics.  I had the epiphany through their conversations that maybe there is an eleventh principle, responsibility.  This is similar to accountability, concern and respect for others but still has specific connotations that might warrant inclusion.

Still thinking….

Observations on Applebee’s.

Observations on Applebee’s.
A snippet of a bigger picture
Mind-map of business environment, main drivers information, promises, money both tangible and intangible

Well, I guess I am weighing in on the Applebee’s fiasco.  I teach Hospitality Ethics and this is making for a great case study from various points of view.

First, if you haven’t read the article or the complete story, you need to do some research.  I have to admit the media today is not well favored in their reporting.  Yahoo (and here) reported on the incident as it was percolating across the social media spectrum.  Make sure you go to the original Reddit posting and look at the image that was posted.  There are other tangible evidence that there might be different versions of the check image, one with the complete signature.  Also, there is evidence of posting other customer signatures when service execution goes above and beyond.   Again, a whole mess of evidence that even at this blog posting, I am still weighing and how to trawl through.

I won’t tell you the whole story but management, the person involved expresses that it comes down to an argument of privacy.  Or does it?

There are ten principles in hospitality ethics (Jaszay & Dunk, 2006; Ethical Decision Making in the Hospitality Industry; pg 2-3; Pearsons):

  1. Honesty
  2. Integrity
  3. Trustworthiness
  4. Loyalty
  5. Fairness
  6. Concern and Respect for others
  7. Commitment to Excellence
  8. Leadership
  9. Reputation and Morale
  10. Accountability

Now our industry as with any other is driven by information, money and promises, both intangible and tangible.  They are funneled into a dynamic and traditional exchange environment and the industry business’s then execute effective and efficient management functions, processes in order to maximize revenue and profits, in order to reward and reinvest in our stakeholders and the firm, respectively.  I have talked about social contract theory as well as psychological contracts in that they may or may not be articulated or even in writing as part of the exchange of goods and services.

This case highlights the pitfalls and failures, the good, the bad of service encounters, service execution.  There are a host of questions that I will pose to my students to think about.  This brings to mind the social media backlash against Darden and Olive Garden.  There is also the demonstrated pitfalls of social media in delivering instantaneous information to make headlines.  The ramifications on service, social responsibility, employee relations and fiscal responsibility.  There are a host of answers good and bad.

And not just privacy is an issue here, but the tipping, gratuity policy of restaurants.  Recently, given today’s economy, many customers are questioning a restaurants right to automatically charge a gratuity for large parties.  Yet, there are arguments for and against this.  How many customers really understand how a restaurant runs?  How many understand the nature of waiting on customers; a restaurant server’s pay, paying scale and so forth.  What about the customer’s responsibility?  Is the customer always right?  What about the autonomy of managers, their empowerment to manage a business?   How will this hurt Applebee’s brand?  How will Applebee’s weather the storm?  What are the effects on social media?

I could go on.  This could turn into a lengthy post but needless to say, 50 minutes of class time might not be enough for this topic

Year of Natural Scotland

VisitScotland, the national Tourist Board of Scotland has designated this year as the Year of National Scotland. Every year Scotland promotes it brand in unique ways. They have encapsulated the attributes of their brand by affixing the adjectives, Enduring, Dramatic and Human. These words have been around for awhile now and allow for adaptation to the varied landscapes that define Scotland. Here we can see it displayed within their promo videos.