“Heritage is a thoroughly modern concept” *…

“Heritage is a thoroughly modern concept” *…

Heritage is a thoroughly modern concept ~ McCrone, Morris and Kiely (1995, p. 1) As McCrone, Morris and Kiely assert in their seminal work on Scotland - the Brand: The Making of Scottish Heritage (1995), heritage as we know it today is not the same concept of heritage from hundreds of years ago. The depictions [...]

Read…read…read…read…

Read…read…read…read…

Key to understanding the industry, and all that is happening is to search out and read as much as you can.  Find the authors of your book.  Find the authors mentioned in their references.  Look for trade publications.  Bookmark web pages.  Research your interests.  Because I will tell you, prospective interviewers might just ask you [...]

Mapped out the Dragon Fly Effect for upcoming conference

Mapped out the Dragon Fly Effect for upcoming conference

Presenting on multi-media and hyper-media use in the classroom at the Educational Academy at ICHRIE in St. Louis, MO this July and so, as per my usual, had to map out my ideas for creating an innovative culture. This mind map addressed the three prong approach of collaboration, communication and critical/creative thinking.  Wish me luck!

Observations on Applebee’s.

Observations on Applebee’s.

Well, I guess I am weighing in on the Applebee's fiasco.  I teach Hospitality Ethics and this is making for a great case study from various points of view. First, if you haven't read the article or the complete story, you need to do some research.  I have to admit the media today is not [...]

Social and Psychological Contracts…new evolution with Social Media

Social and Psychological Contracts…new evolution with Social Media

Covering social and psychological contracts in sales class today. I do feel that these theories are evolving given the expansion into social media. Psychological contracts are usually the domain of organizational behavior; the relationship between employer and employee but I do believe it extends beyond this realm. It comes down to moment of truth in [...]

Hurricane Sandy and the clean up

It will be interesting to see how the hospitality and tourism industry rebounds from Hurricane Sandy. The infrastructure of this country was already taxed and decaying from lack of refurbishment. Atlantic City already suffering from last year's Hurricane Irene and diminishing casino revenues due to legalization of gambling in surrounding states, has yet, probably to [...]