Category: service execution

Can you plan for every contingency in event planning?

Can you plan for every contingency in event planning?  Yes, and no.  Last week, I gave out most if not all of the information to my groups in HT 351 for their scenarios.  They should now have all the information they need to complete…

More on defining Organizational Culture…(PPC and more)

Core Values

We have a host of authors within our book by Kersten and La Venture  1 that exposes the various definitions of organizational culture. There is a theme that emerges based on shared core values, beliefs, and principles.  This hints at behavior and how that…

Understanding Service Execution

Initial Mapping out of the Guest Cycle

We have been talking about the process of the guest cycle in Lodging.  Talking through what happens with the guest, the hotel, different departments, and managers. Initially, we mapped out what we talked about in class, and then I put it into a mind…

Tourism and Crisis Management

BBC Report on Turkey Attack

The Turkey Bombings this past weekend demonstrated the worst of our society.  In my lodging class this week, we are weaving the elements of communication, security, and safety.  We are examining the effects of current events such as the Boston Marathon Bombings, 9/11, and other crises…

What does 2020 look like…for tourism industry

Moment of Truth

Sometimes I wonder at the evolution of tourism industry.  What it will look like in 2020, 2050.  I can noodle around Google, and garner snippets of trends, and ideas, but that is just the tangible that will change.  Back in 2000, 2020 seemed like…

Welcome back students…Spring, 2015

Google Doodle

This semester is energized with the opportunity for new thoughts, and new ideas.  We will be challenged, both in the classroom, and with external forces from local, regional, national and international factors. I am teaching four courses this semester, Principles of Food Service, Purchasing, Principles…

What does Service mean in Hospitality?

So I have been noodling around YouTube, Google and other materials to find out more about service.  There are a host of resources out there, both factual, and opinionated.  So I went to the source for an example of exemplary service.  There is perhaps…

Empowering your employees…

Empower your employees, don't rule over them

Richard Branson’s recent blog post on Empowering your employees, don’t rule over them is an interesting read.  I agree, we need to treat employees like responsible adults, but one question remains:  Are employees mature enough to understand their responsibility to that policy and the company?…

The Tourism Business Environment, part 2

Functions of Management

The Functions of Managment So as we tumble into the first areas of hospitality, understanding careers and the different opportunities, I want to expand on the business environment (part 1). In hospitality sector, if we are talking about any business entity there are several…