Category: quality of service

Daily Prompt: Promises in tourism

Banquet Staff at JW Marriott, Minneapolis, Mall of America

When I begin classes, I have to revisit the tourism business environment.  I explain that the drivers of that system are information, money and promises.  Promises are paramount in meeting the expectations and wants of the consumer. A destination’s marketing organization as well as…

Guest Cycle in Tourism…

Guest Cycle in Tourism

If any of you have visited here before, there are several post devoted to the guest cycle. Most of these post have to deal with a hotel or lodging environment, but I wanted to devote some time to what it means in tourism. In…

Tourism and geography: Understanding the Landscape

Powerpoint Presentation Scotland's Landscape: The Making of Scottish Tourism

Last year I was granted the privilege of speaking in a geography class on my favorite subject, Scotland and its’ landscape.  I wanted to talk about the making of the tourism landscape, and I knew some of my own students would be in the class….

Weekend fun…

Front Desk JW Marriott Minneapolis Mall of America

Visited Mall of America this weekend to shop and to see the new JW Marriott hotel attached to the Mall of America. Awesome property, and employees so welcoming. The design of the front desk caught my eye because I have been saying for years…

Tourism and Crisis Management

BBC Report on Turkey Attack

The Turkey Bombings this past weekend demonstrated the worst of our society.  In my lodging class this week, we are weaving the elements of communication, security, and safety.  We are examining the effects of current events such as the Boston Marathon Bombings, 9/11, and other crises…

What does Service mean in Hospitality?

So I have been noodling around YouTube, Google and other materials to find out more about service.  There are a host of resources out there, both factual, and opinionated.  So I went to the source for an example of exemplary service.  There is perhaps…

The Tourism Business Environment, part 2

Functions of Management

The Functions of Managment So as we tumble into the first areas of hospitality, understanding careers and the different opportunities, I want to expand on the business environment (part 1). In hospitality sector, if we are talking about any business entity there are several…

What is value?…

Trouble with the Curve

What is value to our stakeholders?  How do we define it?  How does this relate to mutually beneficial partnerships?  Who is more important the customer or seller? We think life is black and white. It isn’t. It has many shades of gray, and colors,…

The Tourism Business Environment, part 1

Tourism-Business-Environment

The first day of class, I alluded to the dynamic nature of our tourism industry.  This involves the interaction and exchange between key players.  The goal of each is to develop and maintain mutually beneficial partnerships that meet or exceed the expectations of the…