Observations on Applebee’s.

Observations on Applebee’s.

Well, I guess I am weighing in on the Applebee's fiasco.  I teach Hospitality Ethics and this is making for a great case study from various points of view. First, if you haven't read the article or the complete story, you need to do some research.  I have to admit the media today is not [...]

Social and Psychological Contracts…new evolution with Social Media

Social and Psychological Contracts…new evolution with Social Media

Covering social and psychological contracts in sales class today. I do feel that these theories are evolving given the expansion into social media. Psychological contracts are usually the domain of organizational behavior; the relationship between employer and employee but I do believe it extends beyond this realm. It comes down to moment of truth in [...]