Weekend fun…

Weekend fun…

Visited Mall of America this weekend to shop and to see the new JW Marriott hotel attached to the Mall of America. Awesome property, and employees so welcoming. The design of the front desk caught my eye because I have been saying for years that eventually we will be getting rid of the front desk [...]

Sense of Belonging…

Sense of Belonging…

So my tourism class has finished up for the most part motivation and I am sitting here reflecting on what we talked about.  I tried to convey to the students that they have to develop their own understanding of the functions of motivations for their own career aspirations.  To apply what we learn to their [...]

Identity in tourism

Identity in tourism

In my Intro class, we have been doing presentations about cities, given a particular scenario, a particular tourist, and understanding the tourism system; the big umbrella of variables that comprise the tourism offerings of a destination.  We are now shifting to tourism motivation, and consumer decision-making.  This inevitably leads to a conversation on identity, both from [...]

We’ve come a long way…baby…

We’ve come a long way…baby…

 We've come a long way ...baby.  That is in tourism.  No conversation in tourism can escape the history and development of the industry.  It is one of the oldest industries in the world, and will survive even in the hardest times. If you map out a historic timeline, especially innovations in transport, or the use [...]

Looking inward, looking outward…Cultural Intelligence

Looking inward, looking outward…Cultural Intelligence

As students and professional in tourism and hospitality, in every facet of our industry, we will be able to interact with a host of people from all parts of the world.  As I stipulate in class, we must remember that anyone can walk through that door.  They will speak a variety of languages, walk different [...]

What does Service mean in Hospitality?

What does Service mean in Hospitality?

So I have been noodling around YouTube, Google and other materials to find out more about service.  There are a host of resources out there, both factual, and opinionated.  So I went to the source for an example of exemplary service.  There is perhaps one name, that has stood the test of time for consistently [...]