Category: management

Everything in life is negotiable…

Colorful pens

Everything in life is negotiable… Not necessarily. Negotiation or the act of negotiation is an art form.  Some would argue that life is nothing but black and white.  I would then ask that person, when was the last time you noticed the range of…

Developing managers…

Leadership Concept

In my convention and meeting planning class, I have them do a lengthy scenario based project. They are broken into teams, and given a type of meeting or event. Over the course of the 16 weeks, they are given information, and curve balls to…

Guest Cycle in Tourism…

Guest Cycle in Tourism

If any of you have visited here before, there are several post devoted to the guest cycle. Most of these post have to deal with a hotel or lodging environment, but I wanted to devote some time to what it means in tourism. In…

Daily Prompt: Border (s) mean so much in tourism

Conemaugh River

The Johnstown Flood Memorial/ St. Michael, PA #SouthForkFishingHuntingClub #SouthForkDam #JohnstownFloodof1889 Border (s) exist on a map, in different geographic markings, and man-made signs to denote a boundary.  In tourism, boundaries are blurred more today than 100 years ago.  As tourist we are constrained only…

Tourism and geography: Understanding the Landscape

Powerpoint Presentation Scotland's Landscape: The Making of Scottish Tourism

Last year I was granted the privilege of speaking in a geography class on my favorite subject, Scotland and its’ landscape.  I wanted to talk about the making of the tourism landscape, and I knew some of my own students would be in the class….

Weekend fun…

Front Desk JW Marriott Minneapolis Mall of America

Visited Mall of America this weekend to shop and to see the new JW Marriott hotel attached to the Mall of America. Awesome property, and employees so welcoming. The design of the front desk caught my eye because I have been saying for years…

Sense of Belonging…

Outlander Season 2 EW photoshoot

So my tourism class has finished up for the most part motivation and I am sitting here reflecting on what we talked about.  I tried to convey to the students that they have to develop their own understanding of the functions of motivations for…

Understanding Service Execution

Initial Mapping out of the Guest Cycle

We have been talking about the process of the guest cycle in Lodging.  Talking through what happens with the guest, the hotel, different departments, and managers. Initially, we mapped out what we talked about in class, and then I put it into a mind…

Identity in tourism

Sense of Identity

In my Intro class, we have been doing presentations about cities, given a particular scenario, a particular tourist, and understanding the tourism system; the big umbrella of variables that comprise the tourism offerings of a destination.  We are now shifting to tourism motivation, and…