Scenario based learning

Scenario based learning

Learning a new process, concept, or theory isn't easy. People learn in different ways. I can remember 6th grade with vivid detail, especially math class. I have always been good with numbers. A few weeks ago I was sitting with my Mom and we were going over some of her accounting. She was astounded that [...]

People Process Culture (PPC): What it is and why study…

People Process Culture (PPC): What it is and why study…

So, this year I've taken on the duties of the People Process Culture Endowed Chair here at Stout.  I am looking forward to delivering on previous contributions to organizational behavior as well as some aspects that are pertinent in today's global society.  Basically, developing the 'service heart' concept.  So, what is PPC and why study [...]

Everything in life is negotiable…

Everything in life is negotiable…

Everything in life is negotiable... Not necessarily. Negotiation or the act of negotiation is an art form.  Some would argue that life is nothing but black and white.  I would then ask that person, when was the last time you noticed the range of colors around you. Spring break is upon us, and the week [...]

Developing managers…

Developing managers…

In my convention and meeting planning class, I have them do a lengthy scenario based project. They are broken into teams, and given a type of meeting or event. Over the course of the 16 weeks, they are given information, and curve balls to develop the scenario.  The purpose of the project is to develop [...]

Guest Cycle in Tourism…

Guest Cycle in Tourism…

If any of you have visited here before, there are several post devoted to the guest cycle. Most of these post have to deal with a hotel or lodging environment, but I wanted to devote some time to what it means in tourism. In tourism, the guest cycle is still cyclical in nature, in that [...]

Daily Prompt: Border (s) mean so much in tourism

Daily Prompt: Border (s) mean so much in tourism

The Johnstown Flood Memorial/ St. Michael, PA #SouthForkFishingHuntingClub #SouthForkDam #JohnstownFloodof1889 Border (s) exist on a map, in different geographic markings, and man-made signs to denote a boundary.  In tourism, boundaries are blurred more today than 100 years ago.  As tourist we are constrained only by the regulations to move from one place to another.  Most [...]

Tourism and geography: Understanding the Landscape

Tourism and geography:  Understanding the Landscape

Last year I was granted the privilege of speaking in a geography class on my favorite subject, Scotland and its' landscape.  I wanted to talk about the making of the tourism landscape, and I knew some of my own students would be in the class.  And had to put a different twist on it to keep [...]