Attractions have a lot of complicated parts, both intangible and tangible. They have a wider impact that many realize. A whole mess of questions in a complicated world. Attractions evolve from the three environments: socio-cultural, economic, and physical (natural and man-made). They take many forms and trying to define them can be a delicate journey. [...]
We have a host of authors within our book by Kersten and La Venture 1 that exposes the various definitions of organizational culture. There is a theme that emerges based on shared core values, beliefs, and principles. This hints at behavior and how that behavior is communicated to a greater audience (p. 2-3). That behavior [...]
So, this year I've taken on the duties of the People Process Culture Endowed Chair here at Stout. I am looking forward to delivering on previous contributions to organizational behavior as well as some aspects that are pertinent in today's global society. Basically, developing the 'service heart' concept. So, what is PPC and why study [...]
Value is that odd little derivative that we really can't pin down adequately enough. We can skim right close to the edge, but never acquire the true depth. Value is odd that way.
One of my students from my online course strolled into my office an hour ago to ask several questions. This led to a the prompt for today. Why study tourism goods and services? In my HT 140 classes, I introduce them to the concept of the 'tourism umbrella'. They know that there are various products [...]
When I begin classes, I have to revisit the tourism business environment. I explain that the drivers of that system are information, money and promises. Promises are paramount in meeting the expectations and wants of the consumer. A destination's marketing organization as well as individuals within the infrastructure, can paint this rosy picture, and beautifully [...]
If any of you have visited here before, there are several post devoted to the guest cycle. Most of these post have to deal with a hotel or lodging environment, but I wanted to devote some time to what it means in tourism. In tourism, the guest cycle is still cyclical in nature, in that [...]
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