Category: service product

Weekend fun…

Front Desk JW Marriott Minneapolis Mall of America

Visited Mall of America this weekend to shop and to see the new JW Marriott hotel attached to the Mall of America. Awesome property, and employees so welcoming. The design of the front desk caught my eye because I have been saying for years…

Trade Show Management

Developing Goals and Objectives

My trade show management class is tackling the project of creating a booth for our School.  On Tuesday we mapped out initial objectives, and sub-divided into teams.  I am looking forward to helping them with this project.  We need to re-evaluate and cohesively articulate…

What does Service mean in Hospitality?

So I have been noodling around YouTube, Google and other materials to find out more about service.  There are a host of resources out there, both factual, and opinionated.  So I went to the source for an example of exemplary service.  There is perhaps…