Category: core values

More on defining Organizational Culture…(PPC and more)

Core Values

We have a host of authors within our book by Kersten and La Venture  1 that exposes the various definitions of organizational culture. There is a theme that emerges based on shared core values, beliefs, and principles.  This hints at behavior and how that…

Defining People Process Culture ~ Organizational Culture.

Perhaps, our discussion on PPC should begin with trying to define the concept of organizational culture. Heck, we could use this for all of my classes as well, because inherent within each course should be an understanding of organizations, culture, leadership and so forth….

Everything in life is negotiable…

Colorful pens

Everything in life is negotiable… Not necessarily. Negotiation or the act of negotiation is an art form.  Some would argue that life is nothing but black and white.  I would then ask that person, when was the last time you noticed the range of…

Developing managers…

Leadership Concept

In my convention and meeting planning class, I have them do a lengthy scenario based project. They are broken into teams, and given a type of meeting or event. Over the course of the 16 weeks, they are given information, and curve balls to…

What does 2020 look like…for tourism industry

Moment of Truth

Sometimes I wonder at the evolution of tourism industry.  What it will look like in 2020, 2050.  I can noodle around Google, and garner snippets of trends, and ideas, but that is just the tangible that will change.  Back in 2000, 2020 seemed like…

Looking inward, looking outward…Cultural Intelligence

As students and professional in tourism and hospitality, in every facet of our industry, we will be able to interact with a host of people from all parts of the world.  As I stipulate in class, we must remember that anyone can walk through…

What does Service mean in Hospitality?

So I have been noodling around YouTube, Google and other materials to find out more about service.  There are a host of resources out there, both factual, and opinionated.  So I went to the source for an example of exemplary service.  There is perhaps…

Empowering your employees…

Empower your employees, don't rule over them

Richard Branson’s recent blog post on Empowering your employees, don’t rule over them is an interesting read.  I agree, we need to treat employees like responsible adults, but one question remains:  Are employees mature enough to understand their responsibility to that policy and the company?…