So as we tumble into the first areas of hospitality, understanding careers and the different opportunities, I want to expand on the business environment (part 1).
In hospitality sector, if we are talking about any business entity there are several different departments that comprise operations. In a hotel for instance, we have Rooms, F&B, Sales & Marketing, Facilities, Administration, and Security. At golf resorts, sometimes the Golf area is under a leisure heading or stands on its own. Each of these departments work interdependent on another. Yet, each execute three core functions: planning, organize, and control.
These core functions can be broken down into efficient and effective processes that equate to staffing, evaluation, directions or delegation, coordination, reporting and budgetary. These process my demonstrate the fiscal responsibility of the department to the stakeholders. Managers must maintain and build positive employee relations, engage in social responsibility, and finally the goal of each team member is to develop and maintain mutually beneficial relationships with quality service execution.
How do they compose the goals and objectives to achieve these ends? These strategies are developed from a conceptual standpoint, based on qualitative and quantitative data mining from the exchange of information, money and promises fulfilled during service execution. These strategies are influenced by trends and issues, external forces exerting influence with the dynamic nature of the industry. Technology in all its forms helps to ‘crunch’ the numbers, analyze the information, and communicate that information to all interested parties. Leadership cannot rise to the challenge without this information, without synthesizing with all exchanges formed and developed in the guest contact cycle.
This stems back to that moment of truth, which is basically the fulfillment of strategic goals and objectives for a parties. Management has overcome any objections, or adversity of problems to recapture and retain quality. They utilize the diversity of this industry to its positive end. Mistakes are lessen with time, experience, utilizing perceptions of that aforementioned analysis, to address the future.
Promises are kept and made today, and in the future. Our product lines are validated and value created. We have delivered on what we say, and the expectations of the consumer. We have fulfilled our contracts, both physical, psychological and social. We have executed a successful transaction, and created loyalty.