Sometimes, I feel like I’m constantly in the dental chair. (Nothing against dentists, but it is not my favorite place to be, even with the sonic cleaning tools.)
It is a challenge to engage the students in strategic thinking, to discuss the overall short and long term impacts on a business as well as the industry. Monday’s are especially hard; hard for anyone including myself. You just don’t want to think. But you have to, you have to be on your game, at point from the moment you wake up.
I created these mind maps to help my students understand constructs that I discuss in class, even in other classes they have outside of hospitality. I’m trying to understand if these maps even work. I am a visual thinker and I wonder if my students are? I pose questions, give them case scenarios from experience, trends, ‘in the news’ to try to stimulate their grey matter. For instance, what will happen if there is the slights fraction of change in percentages, money, information and so forth–what happens to the business? What will happen to the employees? What will happen to the company? What will happen to all the stakeholders? How will revenues and profits suffer? They need to make the connections to the various contact points and beyond. And then return. Common sense stipulates that for every action, there is a reaction which will lead to a result that will lead to another action. It’s a continuous cycle of events. Clichés aside we are never off the merry-go-round.
So I was questioning my diagrams. Asking myself what am I missing? Where are the gaps? I ask the students to examine and offer up possible changes. That happened in Monday’s ethics. I had the epiphany through their conversations that maybe there is an eleventh principle, responsibility. This is similar to accountability, concern and respect for others but still has specific connotations that might warrant inclusion.